Introducing The Telus Mobility Voice Assistant

Fort Saskatchewan, Alberta based Telus/ Cambridge Electronics Incorporated is delighted to announce that starting today the Telus voice assistant is available on the Google Assistant and on Amazon Alexa. Telus mobility customers can now ask questions and make account changes through a voice assistant. Google Assistant and Amazon Alexa are the ones available at launch, with more coming soon.

The Telus Action makes it easy for customers to: Confirm account balance; Check data usage; Add a data top-up; Add easy roam; Check add-ons on account; Check current offers. All of it can be done easily on a phone/tablet or on a smart speaker.

As always, the set-up process is simple, once the Google or Alexa device is set up, link the customers mobility account to the Google or Alexa voice assistant to begin using voice to ask questions and take actions with any TELUS mobile phone.

The new high tech telus customer care can do many useful tasks. Data usage can be checked, or a larger allowance added, billing dates/amounts can be confirmed and a roaming pass can be added before a customer travels abroad. No more overage charges for roaming with Telus as it is very easy to add their international package, appropriately called easy roam.

Mobility Help has a trusted blog that keeps its readers updated on the very latest mobile news, including but not limited to, all the latest Telus technological implementations like the recent announcement of voice assistant support, available on the Google Assistant and Amazon Alexa.

The about us page on the mobility help website says, “We’re a team of about a dozen Telus Specialists, professional problem solvers, tinkerers, and all around geeks, working around the clock to make Cambridge Electonics Incorporated the best Telus Service Provider in the universe. Cambridge Electonics Incorporated makes it easy to select the proper wireless device and match it up with the accessories you need, share them on social networks, integrate with web services you already use, and track your results. You’ll love mixing and matching smartphones, plans, features, and the accessories to suit your needs—think of it as your own personal communications hub.”

Telus has a highly active Facebook page and is recommended by 195 people. The customer service team is praised by many, including by Leighanna Kramshoj, she says “tonight, I want(ed) to cancel my Telus account, after speaking with 2 representatives I called back and got Dawn. Telus I promise, if not for the kindness and sweetness of this young lady, I was Bell bound! Congrats on your hiring ability. I am back to being a believer! Telus fan right here! Great Save!”

Another loyal Telus customer, Kevin MacDonald, wrote a positive (5 Stars) review on the Telus Facebook page saying, “Awesome customer experience, I called in didn’t have my pin because no one remembers those anyways, the agent by the name of Jaime said He could call me back in five minutes well I look for it, which he did. Unfortunately I couldn’t find it so the agent called my father who the account is listed under and verified the account well I was on hold and then was able to proceed with helping me with my account change quickly and efficiently. I been with Telus for over 8 years myself since my first cellphone and my family has been with them 10 years plus. Always been a great experience and good value.”

Telus are always giving perks to existing customers, encouraging them to stay with the company, they put a large amount of resources into retaining and looking after their customers. A review by Harp Hair shows exactly that, “Been a telus customer for years. My bill went up to $184 and to get it back to my $84 dollars had to call them. On the line for 2 hours and then they would not offer the same rate, (I) lost 2 packages and my Movie channels, and still paying more than I was. (To my) surprise, to get this rate (I also) have to sign for another 2 years. I was later contacted by a Telus representative who honoured my previous price point and returned my package back to what it originally was. Thank you Telus.”

More about the company, Telus/Cambridge Electronics Incorporated, contact details and more information on how to use the new way to get help from Telus, can be found on their website or by reaching out to them on social media where they are very active. Customer service is their number one priority, therefore, their support line can also be found on their website.