A FedEx Shipping Store in Santa Fe Discusses Trends That Could Affect Future Shipping Practices

Santa Fe, NM – With the new year almost here, packing and shipping providers are looking ahead to follow any trends that could affect business in 2020. The need for rapid delivery is becoming more and more prevalent, so retail shippers are needing to closely monitor changes within the industry to continue to meet the needs of their customers. The Mail Box Store, a FedEx shipping store in Santa Fe feels it is important to keep their community informed of these upcoming trends.

With the ever-changing shipping demands, it is inevitable that companies will release more rate increases. To keep up with the need for faster delivery times and the rise in difficult-to-ship items, carriers will continue to pass on the extra cost of transporting these items in the form of rate increases. In addition, retailers are having to turn to more creative methods of package delivery. Some of these methods include bike delivery and the use of drones. The use of package drop-off locations is expected to increase significantly due to the convenience of a central delivery location and the steady rise of package theft, especially during the busy holiday seasons.

Another rising focus of the shipping industry is the customer. Acquiring customer loyalty is now imperative for retailers and shipping carriers to retain market share. Prompt and attentive responses to customer concerns can be a make or break point to make a personal connection with the customer. How retailers deal with delivery delays, returns, and other problems regularly faced by customers can determine whether that customer will use their services again or refer others to use the service. Using notifications and apps to personalize the experience can help gain a customer’s trust and loyalty.

With the explosion of eCommerce and the constant changes being made within the shipping industry, local shipping stores like The Mail Box Store in Santa Fe are committed to monitoring these changes to keep customers happy and continue to provide the best services at the best prices possible. The Mail Box Store offers a wide variety of packaging and shipping services including package receiving in Santa Fe. For more information about The Mail Box Store in Santa Fe, or the services they offer, customers can give them a call at (505) 930-7766 or visit their website https://www.tmbssantafe.com/