ManageByStats has announced the addition of a key new trigger in their SellerMail email notification suite. This new addition is a Refund trigger, and it allows users to create special emails to be sent when a customer refunds. SellerMail is an email notification tool in ManageByStats designed to send automated emails to customers in response to certain events, such as a product purchase. ManageByStats is a suite of Amazon seller software designed for those who sell on Amazon.
"Amazon sellers are dealing with a flood of activity in all directions," says MBS CEO, Philip Jepsen. "SellerMail lets them maintain personal, relevant communication with their customers as they make their purchases and, now, if they happen to refund as well."
SellerMail was released in March of 2016 and is incorporated into the MBS suite of tools. SellerMail offers a free option, and various paid tiers based on volume. Triggers are one of the settings options for SellerMail messages, and determine what event will trigger the email message. Until now the available triggers were for the Purchased, Shipped, Out For Delivery and Delivered events. To that lineup has now been added Refunded, which allows a specific message to be crafted and sent when a customer initiates a product refund.
"Nobody wants to see a refund, but it happens and it's just part of business," says Mr. Jepsen. "From the buyer perspective, the refund process can often be cold, as there aren't usually provisions in place to do anything other than simply process the refund. Now, with this new Refunded trigger in SellerMail, you can give them that personal touch, and hopefully ensure they will purchase from you again. With the right touch this trigger can actually become a tool to help improve Amazon sales."
Current ManageByStats users are invited to take a look at the SellerMail tool and the new Refund trigger and how it can be used. For more details on ManageByStats please visit the company's website. If interested parties have further questions, the company may be contacted directly by email.
SOURCE: Press Advantage [Link]
ManageByStats.com is a software platform built by Amazon Sellers, for Amazon Sellers, to provide functions not provided well by Amazon or other services, including product sales performance graphs displayed by Brand, Product Line and individual Products.
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